Effective Date: 20-06-2025
All deliveries on the Tifflo platform are managed and fulfilled directly by the respective tiffin service providers ("vendors"). Tifflo does not physically handle the delivery process.
Each vendor offers delivery only within their selected service areas. Delivery availability for your location is displayed on the platform prior to order placement.
Vendors generally follow fixed delivery slots, such as lunch between 12:00 PM – 2:00 PM. Exact delivery timing is communicated on the vendor listing and order summary.
Delivery charges, if applicable, are set by the vendor and shown clearly at checkout. Tifflo does not influence or add to this fee.
Customers may receive status updates or tracking through the Tifflo platform, depending on the vendor's delivery process. Live tracking is enabled where supported by the vendor.
In the event of a delay or non-delivery, please contact the respective vendor directly via the contact options provided in your order history. Tifflo is not responsible for delays or failed deliveries.
For escalations or unresolved issues, you may reach Tifflo support at: tifflo.app@gmail.com